Terms of Service

Last updated: August 5, 2026

These terms govern use of the Answa service, operated by Answa LLC, a Texas limited liability company ("Answa", "we", "us"). By subscribing to or using the service, you agree to them.

The service

Answa answers incoming phone calls on behalf of your business, takes to-go orders, books appointments, and sends related text messages to your customers from your business phone number. Orders and bookings are delivered to you through the Answa app.

Answa is an automated system. It can mishear, and it will occasionally get something wrong. You are responsible for reviewing orders and bookings before acting on them.

Your account

• You must provide accurate business information and keep it current.
• You are responsible for activity under your account and for keeping your credentials secure.
• You must have the authority to use the phone number you connect to the service.

Text messages

Answa sends text messages to your customers on your behalf. By using the service you confirm that consent to receive those messages is obtained from each customer during their call.

You may not use the service to send marketing, promotional, or bulk messages. It is for transactional messages relating to a customer's own order or appointment.

Mobile opt-in data and consent collected through Answa are never shared with or sold to third parties for marketing purposes. They are used solely to deliver the messages described above — see our Privacy Policy.

Acceptable use

You agree not to use the service to:

• Send unlawful, deceptive, harassing, or unsolicited messages.
• Message people who have not consented, or who have opted out.
• Impersonate another business or person.
• Interfere with, overload, or attempt to gain unauthorized access to the service.

We may suspend or terminate accounts that violate these terms or that put our messaging or telephony privileges at risk.

Fees and billing

Subscription fees are billed in advance on a recurring basis and are non-refundable except where required by law. Plans are month-to-month and can be cancelled at any time, effective at the end of the current billing period. We may change pricing with advance notice.

Phone numbers

Phone numbers provisioned for your business are assigned for your use while your subscription is active. Numbers may be released after cancellation or extended non-payment.

Your customers' data

Information collected from your callers is handled as described in our Privacy Policy. You remain responsible for how you use order and appointment information you receive.

Availability

We work to keep the service available but do not guarantee uninterrupted operation. The service depends on third-party telephony, messaging, and cloud providers, and may be affected by their outages, or by maintenance.

Disclaimers and limitation of liability

The service is provided "as is", without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, Answa's total liability for any claim relating to the service is limited to the fees you paid in the three months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.

Changes to these terms

We may update these terms. Material changes will be communicated to the email on your account. Continued use after they take effect constitutes acceptance.

Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Contact

Answa LLC, Frisco, Texas
support@answa.net